Privacy Policy

Cambridge Termite Solutions ("we," "us," or "our"), operated at cambridgemdtermites.unbiasedassist.online, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information you provide when you visit our website or contact us for pest control services serving Cambridge, MD (ZIP 21613) and the surrounding Eastern Shore area.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you contact us through our website, call us, or submit a contact form, we may collect:

• Full name
• Phone number (including your call to our toll-free number)
• Email address (if provided)
• Property address or ZIP code
• Service inquiry details (pest type, urgency, description of issue)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time on site
• Referring URL (how you found our site)
• Device type (mobile, tablet, desktop)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and dispatch termite inspection or treatment services in Cambridge, MD
• To respond to your inquiries and provide service estimates
• To process and confirm service appointments
• To follow up regarding completed services or warranties
• To send service reminders or maintenance recommendations (with your consent)
• To improve our website and service delivery
• To comply with applicable Maryland and federal laws and regulations

3. Telephone Calls and Call Tracking

Our toll-free number (1-844-817-0003) may use call tracking technology to measure the effectiveness of our advertising. This may record the originating phone number, call duration, and call outcome. Calls may be recorded for quality assurance purposes. By calling our number, you acknowledge this notice.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Fulfillment: With licensed pest control technicians or partner companies within our Maryland service network who perform inspections or treatments on our behalf, and who are bound by confidentiality obligations.
• Legal Compliance: When required by law, court order, or governmental authority, including Maryland regulatory bodies such as the Maryland Department of Agriculture.
• Business Transfers: In connection with a merger, acquisition, or sale of our business, with appropriate notice to you.
• Safety: To protect the rights, property, or safety of our company, customers, or others.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We may use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies: To measure the effectiveness of our paid advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us using the information in Section 10 below.

8. Retention of Information

We retain personal information for as long as necessary to provide our services, maintain service records and warranties, comply with legal obligations, and resolve disputes. Service records for licensed pest control work may be retained as required by Maryland Department of Agriculture regulations.

9. Children's Privacy

Our website and services are intended for adults seeking pest control services. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Third-Party Links

Our website may contain links to other websites within our Maryland pest control network (including unbiasedassist.online and related subdomains). This Privacy Policy applies only to cambridgemdtermites.unbiasedassist.online. We encourage you to review the privacy policies of any linked sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us Regarding Privacy